What is Customer Service

Interesting question.  It is about serving the customer, because without the customer, there can be no successful or thriving business. Maybe a better question is; what is great customer service? How can we serve?  By being genuine, helping someone achieve a goal,  finding out what matters; asking relevant questions, listening, sharing information and learning Putting…

Bob’s Trip to Istanbul, Cappadocia, Greece

12.September.2015 – Day 1 – Arrival in Istanbul  Pictures to come shortly…. HOS GELDINIZ! Arrived in Turkey! Was met at the airport and transferred to hotel. After a short briefing about tour, afternoon was free to rest and explore Istanbul Overnight in Istanbul. Daphne Restaurant, On top floor of the Hotel Daphne, beautiful rooftop terrace…

What is Success?

Many attribute success to power, money, possessions, position, and wins. And while these things are nice, and maybe a result of our hard work and efforts, they are ephemeral and don’t necessarily make one happy. Success can be different things to different people.  Possessions, and money can be a nice way to reward ourselves for…

My wonderful family in Winnipeg!!

I have two aunts, several cousins and their children, and pets currently living in Winnipeg…also affectionately known as PEG, the land of the Mosquitoes, that show no mercy to to anyone or anything that moves.    My dad grew up in Winnipeg, along with his sisters Mary, Marion, and brothers Paul, Billy, Johnny, Joey.  They…

The Wound is the Gift

No one wants to get hurt and or suffer, – I certainly don’t.  But our suffering, loss, pain is what can be a signal or driving force to cause us to change. Whether that pain is physical or emotional, whether that change means a change of mood, replacing bad with good habits, objective and peaceful…